These Terms and Conditions govern your use of the UAE Movers website and our moving and packing services in Dubai and across the UAE. By accessing our website or booking our services, you agree to comply with these terms.

If you do not agree with any part of these terms, please do not use our services.

1. Services Overview

UAE Movers provides professional moving, packing, loading, unloading, and related relocation services. Service availability may vary depending on location, schedule, and operational capacity.

All services are subject to booking confirmation.

2. Quotations and Pricing

Quotes are based on the information provided by the customer, such as:

• Property type

• Volume of items

• Access conditions

• Distance between locations

If actual conditions differ from the provided details, final pricing may be adjusted. Any additional services requested on moving day may result in extra charges.

We aim for transparent pricing with no hidden fees.

3. Booking Confirmation

A booking is confirmed only after mutual agreement on service details. Customers must provide accurate information to ensure proper planning. Incorrect or incomplete details may affect service quality and timing.

4. Customer Responsibilities

Customers are responsible for:

• Providing correct moving information

• Ensuring access to both locations

• Securing valuables, documents, and personal items

• Informing us about fragile or special-care items

We recommend customers personally supervise packing of high-value or sensitive items.

5. Access and Delays

Delays caused by building restrictions, elevator availability, parking issues, or access limitations are not the responsibility of UAE Movers. Any waiting time beyond reasonable limits may result in additional charges.

6. Packing and Handling

Our team uses standard professional packing materials and handling procedures. However, customers should inform us in advance about:

• Fragile items

• Heavy or oversized furniture

• Items requiring special equipment

Proper information helps us prepare suitable resources.

7. Prohibited Items

We do not transport hazardous or restricted items, including:

• Flammable materials

• Explosives

• Illegal substances

• Perishable goods

• Valuable documents, cash, or jewelry

Customers are responsible for ensuring prohibited items are not included in shipments.

8. Liability

UAE Movers takes reasonable care during handling and transport. However, we are not liable for:

• Pre-existing damage

• Items packed by the customer

• Mechanical or internal faults in appliances

• Natural wear and tear

Liability, where applicable, is limited to reasonable compensation based on service value.

9. Insurance

Basic handling care is included in our service. Customers seeking additional coverage should arrange insurance separately before the move.

10. Cancellations and Rescheduling

Customers should notify us as early as possible for cancellations or changes. Last-minute cancellations may involve charges due to scheduling and operational costs.

11. Payment Terms

Payment terms are agreed during booking. Full or partial payment may be required before or after service completion, depending on agreement.

Delayed payments may result in service restrictions.

12. Third-Party Services

If third-party services are arranged (such as storage or special equipment), their own terms and conditions may apply.

13. Website Use

Website content is for general information only. Unauthorized use, copying, or misuse of website material is prohibited.

14. Privacy

Use of our services is also governed by our Privacy Policy, which explains how we handle personal data.

15. Changes to Terms

UAE Movers may update these Terms and Conditions at any time. Continued use of our website or services indicates acceptance of updates.

16. Governing Law

These terms are governed by the laws applicable in the UAE. Any disputes shall be handled under relevant local regulations.

17. Contact Information

For questions regarding these Terms and Conditions, please contact UAE Movers through our official website contact channels.

[email protected]